Archive : 22 mai 2009

Bridging the expectations and experience gap

Vendredi, le 22 mai 2009 à 16:22

But how to strike that slight interface expectation–experience gap when you redesign a Web site? Feel no worry, I will not pull out another 5-point design checklist to shoot an answer, I already mentioned it’s useless beyond working out attractive titles for readers to click on…What I’d like to introduce you to, is the CEM vs CRM table.

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